My complaint:
I purchased a card yesterday and put $500 on it. Immediately called to register the card.
Was asked for my name, address, dob, email address, and my SS number (which I thought was strange but they said it was REQUIRED in order to access my money). Once provided, the man said my card was now registered successfully and I could access the funds. he said a permanent card would be mailed to me in one week. however IMMEDIATELY I received an email stating that they needed document verification.
I have submitted my ID 10 times last night. Called this AM submitted 3 more times AND sent a selfie of me holding it. They unlocked the card then told me it’s now only a temporary card and I can ONLY use it for supermarket purchases. .
the purpose of this card was to send to my daughter who’s away in college. I am a single mother so my funds are limited already. When I asked about getting a refund, I am now told I cannot get a refund because now I am being blamed for somethign going wrong in the verification process. Apparently when the gentleman on the phone asked my name I said Kim and not Kimberly like on my ID (he did not instruct me that the name had to match my ID nor did he say I’d need to provide that).
So because of this – I can not get a refund, I cannot send money to my daughter to pay for her books or supplies or meals – i can only make supermarket purchases. This is A RIP OFF!!!!! Yet they managed to take their 8.00 monthly fee out – already….in less than 24 hours!!! They are THIEVES.
I will never use green dot and will tell everyone I know about this experience as well. There are far too many other options out there to go through this. Additionally, I asked for a supervisor who spoke in a very derogatory tone who told me you have already been advised of the problem. You failed the verification step so this is your only option.
There are no other options for you. I asked if there was someone over him, another supervisor at corporate. He said No, there’s no other supervisor over me. I am a supervisor and you’ve already been told so many times that you failed the verification process. I again reminded him that the verification process and system error was THEIR issue, not mine. SO why should the customer be penalized when it’s MY money that I took and loaded on the card.
I didn’t get a loan from them. It’s not their money – therefore, why is it their decision how I use my funds? Particularly when they have my SS number, my DL number, my photo, etc? FRAUDS!
I hope this helps other people avoid the stress and hassle of using this company.
Suggested solution:
Either refund my money or do exactly what your company says they'll do!
I purchased the card, in order to be able to send funds to my daughter who's away in college. Remove the temporary status so that I may help my daughter!!! with MY money that I put on that card!!!! You all have my name, dob, address, SOCIAL SECURITY number...EVERYTHING.... you have my picture , my selfie... what else do you need for verification!? you should be more specific if you're going to create these kind of issues for customers
