Green Dot Bank complaint: They stole my money

Name: They stole my money
Item: Green Dot Bank
Rating: 1
Author: Jofab

Open 6 Jul 2020 195 views Banks

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Filed 6 Jul 2020 by Jofab

Got a refund on a card that they canceled and they won’t open the card or issue a new one or get me my money back in any way. Merchant has paid them but I haven’t gotten MY refund. Been calling customer service since Jan. 2020. It’s July. They still won’t help me.

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Case details

Status: Open
Company: Green Dot Bank
Filed: 6 Jul 2020
Rating: 1/5
Desired resolution: Give me money that is MINE. A company has 30 days to do so it’s been 7 months.
Problem: Merchant refund on cancelled card not released
About: refund on cancelled card
Dealing with it for: 30 weeks

Progress

Filed
Company notified
Company replied
Resolved

6 Jul 2020 Complaint filed and published
6 Jul 2020 Message from Bizzy: we notified Green Dot Bank about this complaint.

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