Green Dot Bank complaint: Stolen money

Name: Stolen money
Item: Green Dot Bank
Rating: 1
Author: Ashley

Open 2 Nov 2020 189 views Banks

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Filed 2 Nov 2020 by Ashley

I called green dot about my stimulus money that was deposited on an old green dot card to request a new one. They kept giving me ways to login even though I didn’t have the old card or a way to access it. I told them I just needed a replacement card because I had the account and routing number. They said there was nothing they could do that my money was just lost.

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Case details

Status: Open
Company: Green Dot Bank
Filed: 2 Nov 2020
Rating: 1/5
Desired resolution: Give me my stimulus money that I deserve
Problem: Stimulus funds on old card, replacement refused
About: stimulus deposit card

Progress

Filed
Company notified
Company replied
Resolved

2 Nov 2020 Complaint filed and published
2 Nov 2020 Message from Bizzy: we notified Green Dot Bank about this complaint.

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