Green Dot Bank complaint: Snakes in the Grass

I’ve been trying to contact Green dot customer service all day long. I am continuously put how good is been told that I was going to be answered because of a high call volume but no one has gotten on the phone to speak to me not once. Basically I’ve been spending money using my GreenDot card they were talking about I was going to get a $61 Cash Back Rewards for all the online purchases that I was making using the Green Dot card. Well today’s the day that I was supposed to be redeeming my money I used the last $2 in my account the day before not thinking it would be a big deal because I was supposed to be getting my cash back reward. I have the actual Green Dot app and I was on there trying to figure out how to redeem my money I couldn’t redeem it at all then I took a nap. When I woke up I saw that all of my rewards will wipe clean there was a ! With a circle around it he’s everything that I had on there was gone as of right now and a negative balance of 7.95. I have been on the phone for over an hour and still not reached a person I don’t understand why they would do something like this it’s so sneaky and underhanded because even if I had a 7.95 fee that was put on by them by the way that I can’t remember ever seeing never having to pay before the reward would knock it out but these crooked snakes somehow cheated me.