Green Dot Bank complaint: Refusing to release funds

My mother had a Green Dot card for years and passed away in Aug of 2021. I did not realize until November of 2022 that she still had funds left on her card and in Green Dot bank. I then made a claim as her only heir without a will for the funds. I was asked to send in my drivers license number, phone number, copy of her death certificate, a notarized small claims affidavit, and a signed letter stating there wasn’t a will. I did this and it was delivered (via tracking) on December 2, 2022. I called back 1 week later and was told it was being processed so I needed to call back within a week. I called back 2 weeks later and was then told they never received the paperwork so they closed the request.

I was asked to send in another set of paperwork, which I did, with tracking and signature this time. The forms were delivered on January 17, 2023. I called back a week later and was told again, it’s being processed. After another week–I was told it wasn’t received the case was CLOSED AGAIN. Apparently they were making the case in my name, not my mothers.

I have a HUGE problem with this as I have now given someone the ability to steal my information twice, since apparently sending it with tracking and signature it still doesn’t get there. I’m getting the run around from everyone I speak to, have been told it’s at the highest person for escalation and am getting NO response as to why they keep saying they haven’t received the documents when I have tracking each time. At this point, Green Dot is STEALING the money owed to me as my mom’s only child, which is $2200.00.