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Green Dot Bank complaint: Refund

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Filed 18 Sep 2020 by Maryann

Hi. I have 2 accounts with Green Dot. The first was put on HOLDRESTRICTION. Customer Service took off the hold when I provided documents to verify my birth date. I have $9600 in one of my accounts and they are saying, when I do speak to someone, that there is no balance in my accounts. This money came from a loan company and I am starting to make payments, BUT I DO NOT HAVE THE MONEY. I have the feeling Im getting the run around. The money has to be in the account. Where else did it go, just disappear into thin air? The account numbers are as follows: 395049847226 (first card that the money was deposited in to. Also, 196630286482. These are both checking accounts.

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