Green Dot Bank complaint: Need a refund

Oh yes my name is Rebecca gilstrap I have called and talked to somebody that was a manager named Jennifer that I talked to for about almost an hour on Saturday Friday night I went to family Dollar I try to put 455 on my card it said that it went through and they’re in and it didn’t go through on your guys’s end and I need my $455 I’ve been waiting and waiting this happened Friday night I am not very happy I need to talk to somebody I have a refund ation number that Jennifer gave me and she said it would take about one day to look familiar emails I have not received any emails I need to talk to somebody from the headquarters or a supervisor that can refund my $455 I have my receipt I need a bank statement but all my transactions on it please so I can take it to I can show family Dollar that did not touch my card if you could please give me a call back or email me back or something or a number that I can call and talk to somebody about this I really appreciate it my phone number is 509-821-2841