Green Dot Bank complaint: My greendot account was hacked
Filed 29 Mar 2021 by Hannah
My greendot account was hacked and the phone number and the email attached to it has been changed. I can’t login on my account again
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16 comments
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Theresa
Same thing happened to me, if the info is not yours they will close your account with money in it I have been fighting with them since February to get my money back
6 Reply
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Dana Evans
Exactly the same thing with my account!! They have had me submit utility bills and ID with disbute letters and said I would be credited my money in 7-10 business days. On the 10tg business day they extended the investigation to 45 days and say “I went past the 10 business days on submitting my documents”! I emailed & mailed them the same day MY ACCOUNT WAS EMPTIED!!!! And now when I call each week they put me on hold and the. Hang up on me!!! It’s as if the account it noted to hang up!!! Every dollar I had was stolen due to their failed security system on June 24th!!! On June 17th I reported suspicious activity and those charges also are still under investigation!!! I feel it’s time to have my attny write a letter of demand on my behalf. They clearly have no intention of returning the funds that were HACKED FROM THEIR SYSTEM!!!
5 Reply
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Ted Mc
I was just hacked yesterday. Took my child tax credit of $250.00. So far Green Dot has been very helpful in this dispute process but like someone else said I know have to submit DL pics front and back, most recent utility bill (I mean how is a pic of my electric bill gonna help? But I digress) I don't expect expediency from Green Dot and am sure this will drag on for what feels like eternity.
Signed,
No longer a Green Dot Bank member1 Reply
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Tracy L Westover
My account was hacked last Wednesday and they took 2000 out, they changed phone and email address and i couldn't get in my account, i cashed greendot and they said they were sending out a new card, which was never lost and the were blocking the account until i received my card. The next day i get another email saying my transfer was complete just like it did the day before, this time they took 172, i don't know how they got in my account when i have to use my finger print to get it in. It happened to me once before, they took out 678 but i was able to cancel that transaction, but it took about 16 true because everytime i cancelled it, and put it back in my account they write transfer it again finally i was able to get it back in my account and transferred to a different account. I completely changed all information. And everything has been fine until last week, now I'm waiting on greendot to finish their investigation and issue my refund. How the hell does this happen??
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Dustin Pittman
My GreenDot account was hacked two weeks ago on a Friday after putting money on the card at Walmart I got a call that Sunday that my email has been changed on my account I was able to call Green Dot and get everything fixed before they can take my money Flash Forward to the most recent Friday which was last Friday I put $500 on my GreenDot card again at Walmart come Sunday morning my GreenDot account was hacked once again and this time they stole the $500 that I had just added at Walmart so I don't know if it's Walmart debit card security system and that is being hacked or if it is greendot that is being hacked but I called them and had them close the account they are running an investigation and they said that they are going to be refunding me the $500 that was stolen I will keep y'all posted if I learn anything new from them.
1 Reply
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Margaret
I have been fighting with greendot since thanksgiving cuz someone straight took over my account and changed my password and recovery information. I've already sent them the verification that they wanted in order to get my 2500.00 mailed to me in check form 3 different times all in the same month. I don't have any bill in my name and I told them that and they told me to send something with my name and address on it just as long as it wasn't from them. I did that and they still throwing me back and forth between reps. I think we all should take greendot to court and sue these bastards for what their worth....Any takers on that idea? I'm just tired of being dicked around for money that's already mine, but I can't touch any of cuz of these assholes....
1 Reply
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Chris Porter
Hey did you ever get your money back and if so what all did you have to do. I've talked to at least 15 different people and no 1 was able to help my father get his money back. They say his account was hacked and once the money was spent ut was nothing they could do???
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Blaqqu33n
THIS IS EXACTLY WHAT I AM GOING THROUGH!!! I HAVE BEEN FIGHTING THEM SINCE FEB 17, 2022...I have been tossed between reps and I've lost count of how many times I've been hung.... I also do not have a utility bill in my name nor do I have the cell phone bill in my name because we're on the family plan... I've sent them screenshots of bills that I have in my name coming to my address I've even sent screenshots of government issue letters (for example jury duty summons) to them which I feel so uncomfortable with doing because I'm sending them information that they should not be seen along with my driver's license.... I'm so beyond pissed that it's crazy like I'm almost giving up on my money but I agree I think we need to sue them for real for holding our money hostage from as well our accounts got hacked and it wasn't our fault.... What bothers me is the fact that they know this is happening and they still haven't fixed the problem and they act like they didnt know that can happen... After sending all this information I feel like they're the ones who changed our accounts because I never get an American voice on the other end...
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