Complaint: My greendot account was hacked

on 29 March 2021 about Green Dot Bank in category Banks

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My complaint:

My greendot account was hacked and the phone number and the email attached to it has been changed. I can’t login on my account again

0 0 votes
Justified complaint?

Suggested solution:

I want to get my account back

My greendot account was hacked
My greendot account was hacked
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Theresa (@furious-with-greendot)
6 months ago

Same thing happened to me, if the info is not yours they will close your account with money in it I have been fighting with them since February to get my money back

Dana Evans
Dana Evans (@guest_3768)
2 months ago
Reply to  Theresa

Exactly the same thing with my account!! They have had me submit utility bills and ID with disbute letters and said I would be credited my money in 7-10 business days. On the 10tg business day they extended the investigation to 45 days and say “I went past the 10 business days on submitting my documents”! I emailed & mailed them the same day MY ACCOUNT WAS EMPTIED!!!! And now when I call each week they put me on hold and the. Hang up on me!!! It’s as if the account it noted to hang up!!! Every dollar I had… Read more »

Courtney Edwards
Courtney Edwards (@guest_3729)
2 months ago

Same thing happened to me on Monday…

Tom (@guest_3822)
2 months ago

I was hacked and they stole 2000.00 from

Ted Mc
Ted Mc (@guest_3946)
2 months ago

I was just hacked yesterday. Took my child tax credit of $250.00. So far Green Dot has been very helpful in this dispute process but like someone else said I know have to submit DL pics front and back, most recent utility bill (I mean how is a pic of my electric bill gonna help? But I digress) I don’t expect expediency from Green Dot and am sure this will drag on for what feels like eternity.
No longer a Green Dot Bank member

Walter (@guest_3948)
2 months ago
Reply to  Ted Mc

The same thing just happen to me and I’m calling greendot in the morning

Tracy L Westover
Tracy L Westover (@guest_3951)
2 months ago

My account was hacked last Wednesday and they took 2000 out, they changed phone and email address and i couldn’t get in my account, i cashed greendot and they said they were sending out a new card, which was never lost and the were blocking the account until i received my card. The next day i get another email saying my transfer was complete just like it did the day before, this time they took 172, i don’t know how they got in my account when i have to use my finger print to get it in. It happened to… Read more »

Darrylyynn (@guest_3968)
1 month ago

My account got hacked 3days ago pls I need you to help me get my account back🙏

Dustin Pittman
Dustin Pittman (@guest_4093)
29 days ago

My GreenDot account was hacked two weeks ago on a Friday after putting money on the card at Walmart I got a call that Sunday that my email has been changed on my account I was able to call Green Dot and get everything fixed before they can take my money Flash Forward to the most recent Friday which was last Friday I put $500 on my GreenDot card again at Walmart come Sunday morning my GreenDot account was hacked once again and this time they stole the $500 that I had just added at Walmart so I don’t know… Read more »

MzPuddles (@guest_4164)
12 days ago
Reply to  Dustin Pittman

What did they tell you had happened in so far as who was taking your money!