Green Dot Bank complaint: my account blocked and hacked.

I had been trying to get my phone number and e-mail address changed on my account. I was successful. But because I changed phone number and my e-mail account I could not get into my account…..Maybe a system screw up ….They told me to make another account using GREENDOT as the password and I goofed and put in a different password. So now I have two accounts ………..one blocked with 71 cents in it and the other not activated . I have called the customer service number and when put on hold get hung up on. The only way I could contact Green Dot is through Facebook. And even with that my problem is not resolved. Oh the reason for only 71 cents is 345 dollars was taken out of my account and it is now blocked. I have direct deposits going in the account and can not get this account closed. Oh and when I chatted with Mike Streiff from green dot on facebook ………he asked me if I ever gave them a pic of my drivers license and and I said no. I did not know you had to do this. And if I did then why didn’t the agent tell me they needed that ? I am new to all this am 69 and because of this I can not pay my bills.