Green Dot Bank complaint: mobile account take over

i began to receive fraud s by phone message asking me if i authorized a purchase in dallas, tx. It had the official green dot logo. i clicked no and in minutes my phone rang and the caller id showed the 866-795-7597 which is the same number on the back of my card. This man was good and new ALL my personal information. The following morning I had my husband’s weekly payroll being deposited as it has been for years and my monthly social security. All we had in our account before this was $40.00. This man said we had to freeze my account and send me a new card immediately or the people could transfer my deposits out of my account. I was so scared and nervous. This money is our life line. All my common sense went out the window. He was sending codes to my phone..I didn’t realize until it was over and too late that he had changed my password and username on my mobile account. The information to reset it had been changed to info that was not mine. He had taken over my mobile acct. with all my deposit and my last transactions. It also has my routing and account numbers. This person could literally call green dot and pretend to be me. I began calling green dot and trying to get help. I told this detailed story to 4 or 5 customer service agents. The week before I had called to get a new card sent to me bc the magnetic strip on the back of mine was no longer working half the time and it was very frustrating. I was told I could use my card until the new one arrived and i called to activate it. When I called to get help with this scam this requested new card was complicating things. They told me a different story every time I called and none of them offered to transfer me to a specialist or manager until I tried one last time. I was so happy to get someone that immediately got me to someone that opened a case and gave me an email to send documents showing proof of my id and my address. I did all this within minutes of getting off the phone with this person. All of this took place on Thursday evening April 22. My deposits were suppose to hit my acct on friday. One around 4am and the other around 2pm. Now I have no way of seeing my acct or what was happening. After I sent all my documents and another explanation just like this one, I get an email back asking for copies of receipts. I was so frustrated. It felt like no one was even listening. I wrote back and explained again that there were NO receipts! My online mobile account had been compromised, stolen, taken over and they knew EVERY THING about me; social security number, date of birth. I asked them to set up a password that this person would not know so that they would know it was me if someone called about my account but they would not do that. They said the account was now closed so that no one could take or transfer those funds until I could prove my identity. I had no choice but to trust them. But now that my account is closed I can not talk to anyone about this account so that i can be reassured. The next morning Friday April 23, this person had the nerve to call me again because the account had been blockedclosed. He was not happy that I had figured this out and kept trying to convince me he was with Green Dot. At this point he just might be. How is my caller id showing the customer service line every time he calls. I only answered it because I thought it might be someone trying to help with my case. He said his name was Matthew Roland and his customer service agent number was SG105982. I told him I was going to the police with everything I had and then he hung up. My family is in dire straights because I stupidly talked to this person. It seems we were able to stop the money from being taken and I am thankful to them for that but now I just need help getting my funds back in my possession as quickly as possible. Please help!
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