My complaint:
On March 25 2021. I open and made a transfer into my QuickBooks cash account that uses Green for bank. Upon making the transfer a glitch in intuit system caused my initial transfer to post twice. I contacted my bank upon noticing this which was about 5 minutes they put a stop payment on the unauthorized transaction. When they did this intuit said that set off a red flag in there system which caused my account to be closed permanently. After explaining to all parties. (“My Bank (citizens bank), “QuickBooks” and “Green dot bank”). I was advised that the account could not be open and that my bank had to send a letter to “Green Dot” which my bank refused to do because they said they funds were not in there bank any longer. Which was confined by a Green Dot bank representative who could see that my money was sitting in a closed account. Since I was still willing to continue to use my QuickBooks account I asked could I just open a new account and have the funds transferred into the new account. With no real reason as to why that could not happen since I was the owner of the account and the reason for the account to be closed in the first place was just a system error and not fraud. That seemed like the easiest solution for all parties. But Green dot refuses to release my funds
Suggested solution:
Either allow me to open a new cash account that the funds can be transferred into. Or just send the funds back to my home bank.
