Green Dot Bank complaint: Lazy violators of cardholder agreements

I filed disputes on 052821. Several transactions from one merchant and the other merchant also had several transactions however turbo tax debit card company split the transactions into 2 cases. They told me I will have to wait 10 business to receive provisional credit. I checked with an agent every day via chat and was told the same thing every single time. Wait the 10 business days and continue to check the account for the credit. On the 10th day I received provisional credit for 2 of the claims. I contacted them about the 3rd one and they tried to tell me in order to be eligible for the credit I need to send in a letter. Per cardholder agreement you are to be notified to be required to send in a letter. Nobody contacted me or mentioned any letter until I reached out on the 11th business day. I’ve spoken with several agents who have told me i have to write the letter, that I didn’t have to and escalated it, I’ve spoken to corporate who told me they need more time and one agent said I would be credited Monday. Every one of them that I restate their cardholder agreement to they either hang up or I get dead air. The person who also filed my claim added an authorized charge with the unauthorized charges. A COMPLETELY different company. It’s sad as a company who should have thorough training about their agreement fail to acknowledge that this is not correct. If nothing changes today, I will be filing a lawsuit.