Green Dot Bank complaint: Inability to retrieve account
Filed 3 Jun 2020 by slaxson
I opened an account in 2019 and there were issues and somehow in trying to fix the issues I ended up with 2 accounts and was sent 2 cards. This was problematic, so I really did not make use of the accounts. Since then I no longer have the debit card, but my stimulus check was deposited in one of the accounts. I have attempted to call, but cannot request a new card – as the system shows 2 accounts and I need the card number to identify the account and there is no means to gain access to an operator. I also have emailed repeatedly and even reached out to their page on Facebook with no help. So, they are in possession of $1200 that is mine but will do nothing to help me regain access to my account.
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