Green Dot Bank complaint: Illegallly holding funds

The irs sent my tax return to a green dot Bank account of mine. Green dot said that they couldn’t upload money into the account so they sent a check which I never received. The irs sent a stimulus payment to the Same account that was uploaded into my account that they said tax return wasn’t able to deposit. I ordered a card but never received it. I called and asked the customer service representative to close the account and merge the funds into my account that I have with them which I have a Card. She said OK but never transferred the money. Then they lied again telling me that they mailed the stimulus payment but I never received it. Then I was told that if I cleared negative balance because of monthly fees, that money would be immediately deposited into my account but that was a lie because i cleared the balance. I was willing to come to a green dot open location which is in Utah but they said I couldn’t.I googled in the location that was open to green dot customers.