Complaint: I can’t access my money

on 17 May 2020 about Green Dot Bank in category Banks

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My complaint:

I opened a walmart checking account and it took almost 2 weeks to receive my customized card. after receiving it, i activated and made few purchases, then suddenly it was blocked, i decided to login online to see what the problem was. when i logged in i saw the following in my account
you are no longer eligible to access the vault. if you had a vault it has been transferred back to your card. i dont understand the meaning of the above.
I decided to call customer service on 1-877-937-4098. it ranged for almost 30mins no response. i called severally there was no response.
its annoyingly frustrating considering the difficult times we are in. i need to access my money. can someone help?

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Justified complaint?

Suggested solution:

i want to be able to access my money.

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11 months ago - We have posted a tweet about your new complaint about Green Dot Bank

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