Green Dot Bank complaint: Holding my money

I’m a United States veteran suffering from insomnia,anxiety,ptsd, and manic bipolar depression. On Saturday January 9th I was cash appped 190 dollars to help pay for my medication. Upon realizing my greendot card had been misplaced, I called to see if I could transfer money between green Dot accounts. I explained to the representative that I was locked out of one account and couldn’t access the information I needed to make the transfer. They would not and could not transfer the money between the two accounts. Instead they ordered me a new card charged me a fee for that new card and told me I would have to wait 10 business days. They also couldn’t stop the pending cash app transaction. I have been off my medication for almost a week now and really need the money for this emergency. All the representative could say was I’m sorry there is no other option and proceeded to get loud and obnoxious.