Complaint: Holding my money

on 10 January 2021 about Green Dot Bank in category Banks

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My complaint:

I’m a United States veteran suffering from insomnia,anxiety,ptsd, and manic bipolar depression. On Saturday January 9th I was cash appped 190 dollars to help pay for my medication. Upon realizing my greendot card had been misplaced, I called to see if I could transfer money between green Dot accounts. I explained to the representative that I was locked out of one account and couldn’t access the information I needed to make the transfer. They would not and could not transfer the money between the two accounts. Instead they ordered me a new card charged me a fee for that new card and told me I would have to wait 10 business days. They also couldn’t stop the pending cash app transaction. I have been off my medication for almost a week now and really need the money for this emergency. All the representative could say was I’m sorry there is no other option and proceeded to get loud and obnoxious.

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Justified complaint?

Suggested solution:

It's quite simple, transfer the money between accounts. It's too late seeing as I've already closed one account but I feel they should at least be able to stop or refund the pending transaction. After looking at hundreds of negative reviews I believe that green dot takes advantage of customers and this needs to be rectified... I could be dead in a week or worse somebody could be hurt by the hands of me, because I have money for medication that I can't access.

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