I’m a United States veteran suffering from insomnia,anxiety,ptsd, and manic bipolar depression. On Saturday January 9th I was cash appped 190 dollars to help pay for my medication. Upon realizing my greendot card had been misplaced, I called to see if I could transfer money between green Dot accounts. I explained to the representative that I was locked out of one account and couldn’t access the information I needed to make the transfer. They would not and could not transfer the money between the two accounts. Instead they ordered me a new card charged me a fee for that new card and told me I would have to wait 10 business days. They also couldn’t stop the pending cash app transaction. I have been off my medication for almost a week now and really need the money for this emergency. All the representative could say was I’m sorry there is no other option and proceeded to get loud and obnoxious.
It's quite simple, transfer the money between accounts. It's too late seeing as I've already closed one account but I feel they should at least be able to stop or refund the pending transaction. After looking at hundreds of negative reviews I believe that green dot takes advantage of customers and this needs to be rectified... I could be dead in a week or worse somebody could be hurt by the hands of me, because I have money for medication that I can't access.