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Green Dot Bank complaint: Hacked

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Filed 14 Jan 2021 by Jenny

Hi my name is Jenny Ridge. I havehad an account with Green Dot bank.
On December 24 2020 I called your bank customer service number to request a new credit card as mine was expiring in January 2021. After waiting hours to get through literal wait is no less than 57 minutes. I spoke with a rep who started moving money. When i questioned what he was doing i was told you called Greendot this is totally acceptable. Which did call greendot to request a new card. At that point i told him stop what he was doing give my money back let me speak to someone else. He hung up on me. I spent rest of day and half the next trying to get through to someone to find out what happened. When i finally get through i was told they was closing my account and sending check to me for amount left in my account. Today is January 14 2021 and still no check for the 3617 that was in my account. And the 2000 that they were going to investigate the fraud on is now back in that account and i have no access to it. So im kinda screwed out of 5617 dollars by your company. Anyway you can help me.
Thank you
Jenny Ridge

I had this account for 6 years or better and nothing like this happened before. Please help me. I have a child to support.

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1 comment

  1. Jennyridge1

    I have also filed a complaint with Better Business Bureau and FDIC. Yesterday on January 15 Greendot called wanting to follow up and settle this matter since it reached Better Business Bureau. She asked me to retract my complaints. At that point I let her know that I would retract it only when I received my money back. She said I would receive full refund within 2 weeks. I will update soon. Fingers crossed this gets resolved. My whole point is you have to bring in all these out side complaints to get greendot customer service to do their job. Worst company ever

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