My complaint:
I am writing this letter to the GreenDot dispute department for a second time, I apologize that I had a death in my family a lot going on the first time. I opened up this dispute and sent a letter with the incorrect dates which was my fault and error. On April 02, 2021 I originally purchased a television from Best Buy in the amount of $239.37. I realized I was charged again with the exact same amount on June 10, 2021 and I Did Not Authorize this transaction a second time! I spoke with Best Buy on June 11, 2021 and the corporate office said they could not refund or do anything regarding this second transaction, they advised I will have to dispute it with my bank to receive a full refund for $239.37. Best Buy claimed they keep credit cards on file in case transactions decline or people are on a payment arrangement. And she apologized for the inconvenience, Michelle sent me a $50.00 Best Buy gift card. Which was not enough since they stole triple that amount!
I spoke with Issa at Walmart GreenDot customer service. She was a great help to me; thank you again Issa for advising me on how to dispute this transaction with the claim she opened for me. I have provided the receipt from the transaction on April 2, 2021 for the original purchase of the television, a print out of my seven missing transactions from April 2, 2021, and the proof from my transaction history showing this transaction was run on June 10, 2021 in the amount of $239.37. Best Buy advised they did not have access or could not get the receipt for the transaction on June 10, 2021, since it was not a purchase, it was an error in their system. I realized there were seven transactions from April 2, 2021, that is all missing and not appearing under my transaction statement. I had to go under my inbox history of transactions to locate this transaction that is now all of a sudden missing from my statement. I called Walmart Money Card GreenDot and spoke with Joey. He opened case 64790632 about none of my transactions showing from April 2, 2021; he advised me to email the screenshots of the transactions from that day to verifymydocs@greendotcorp.com. I am hoping you guys get to the bottom of this discrepancy and get my money refunded to me before two weeks to 30 days! I am waiting on an email ation for Case 64790632 wanting to know why my transactions are now not listed and been deleted by whom? And Case 63155101 wanting to know when my money $239.37 be put back on my card; this case should now be approved. I have all the physical proof.
Sincerely; Malisa A. Greene
Suggested solution:
Greendot purposely removed all my transactions from April 2, 2021 and they are all showing under my message transaction history. Greendot needs to refund me the amount $239.37 I have been waiting for, for over 30 days almost. They see at this crooked bank Best Buy stole this money off my card again on June 10, 2021; the original charge was on April 2, 2021 and I emailed and wrote a letter with all the proper documents showing this transaction was ran. All I want is my money without having to sue them in small claims court! If I have to sue Greendot I will ask for more then the amount I am requesting now.
