Complaint: Greendot bank is withholding my money and I can’t access my funds

on 31 December 2020 about Green Dot Bank in category Banks

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My complaint:

I have funds that I can’t access AND Greendot has closed my account and kept my money!!! What kind of SCAM is this?!?!?! I’ve been a customer for nearly three years!!!!!!! What kind of customer service is this?!?!

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Justified complaint?

Suggested solution:

Greendot bank could have very easily and simply resolved this problem by pulling up the documents that I submitted to them! This is crazy!!!! We're in the middle of a worldwide pandemic and I have no access to my own money!!!!! This is absolutely ridiculous!!!! Over 3 hours on the phone, 4 agents and 2 supervisor and no one cared enough to fix this!?!?! Unacceptable customer service!!!!!

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