Green Dot Bank complaint: Greendot bank dont answer phone calls

Name: Greendot bank dont answer phone calls
Item: Green Dot Bank
Author: JOHN

Open 25 Jan 2021 1,044 views Banks

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Filed 25 Jan 2021 by JOHN

I want to know why they RESTRICTED locked my account and I called 866-652-4611 to get the issues resolved and nobody answers the phone.

I have been trying to get ahold of greendot bank customer service and I have been trying for over a week now what can I do to get my account fixed and resolved.

UPDATE: 866-652-4611 seems to be a scam number

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Case details

Status: Open
Company: Green Dot Bank
Filed: 25 Jan 2021
Desired resolution: Answer the phone calls and let me talk with a live person and not listen to a recording about phone lines being full. And no way can they be busy 24hours a day 7 days a week.
Problem: Account restricted, nobody answers phone
About: bank account
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

25 Jan 2021 Complaint filed and published
25 Jan 2021 Message from Bizzy: we notified Green Dot Bank about this complaint.

See all 1,693 Green Dot Bank complaints

Discussion

2 comments

Sapph 30 Jan 2021

Yes they’re awful. They leave on you behind forever just to tell you they can’t help you. Never again. I got a lawyer.

1 Reply
Ashley Phipps 10 Nov 2022

Hello! I was scammed m!! They approved my funds being returned to me after my account was hacked, and they closed my account! They told me they HAD to send a paper check and they couldn't over night it & they could put it to where I would have to sign for it when the postal delivery dropped it off or even if I went into post office!! Every time I call the money card through Walmart or the greendot number they keep giving me the run around and told me after 10 business days if I still hadn't received it to let them know! Ok... so did that.. and still nothing. So I started recording every single call with them and I too contacted a lawyer! Also why is that when I call them they never have someone who speaks clear English, it sounds like the same couple of people everytime I call. And that's from the mail number for greendot. Not prejudice what so ever but it's true,. Always someone who doesn't speak clear English

1 Reply