My complaint:
On October 7, 2020, I loaded my green dot card at the 7-eleven located at 401 Atlantic in Long Beach California in the amount of 550.00. The time was 10:30am. As I was leaving the store there was an altercation, the Long Beach police were called and I was placed into custody at 10:34am. My I phone was stolen, my green dot card was stolen, and my vehicle was stolen. I was released from the Long Beach jail on 1092020 at 6:45pm. I had the police help me locate my vehicle which was found on 10102020 and I went to T-Mobile and had my I phone XR shut off, which was hacked giving the thieves full access to my online banking info, my green dot account access, along with all of my personal information stored on my phone. I replaced my I phone XR with an I phone 11 using my same number. I called green dot and reported fraud on my account and informed the representative that every transaction made after the 550.00 deposit was NOT authorized, my money was stolen, and that I reported it to the Long Beach Police. The representative, Marion, asked if I had a cash app and I told her that I DID NOT. The thieves also used my debit card from Bank of America and I was reimbursed because of the proof I provided them. Green dot provided me with a case 20101100341C and I was told that it would take 10 to 15 days before my claim would be processed. On 11032020 I received an email stating that my case 45971298 had been denied. It was physically impossible for me to have made any charges after my deposit of 550.00 because I was in police custody with no access to ANY OF MY BELONGINGS.
Suggested solution:
Green dot needs to reimburse me for 550.00 and like I told a Bank of America, I will testify or cooperate with green dot in prosecuting the person or persons responsible for fraudulently removing funds from my account.
