Green Dot Bank complaint: Feel as if I am bothering them being a customer?!?

Okay so my Google pay account has never let my GreenDot card be activated. I’m assuming it’s because I need to contact my green. Card provider and get them to okay my Google pay account or something. I’m not even sure if that’s exactly what has to happen. But after going through the confusion of their menu on Green dots phone I finally got to a representative after also waiting on the line for a moment. And then started talking to her and as soon as I was done explaining the situation I got no response back.
I was still on the phone for another about 5 minutes of silence and then got hung up on. No return call and no email or anything.
So then I decided to hop on GreenDot and talk to them over chat. The man literally told me that he has other people pending on the other line and I said okay with a? And he hung up on me! I asked him a question and his response is that he has people pending on the other line. I say okay?. He said okay.
It was unbelievably rude. It didn’t help me at all. It actually makes me furious I don’t want to call them back and I don’t want to have to get on the chat again. I feel like I’m bothering you guys and I think that’s super upsetting. Rajat was his name.
I think. Also I don’t love that there really is no place on the app or on your website to make a complaint that’s like easily found. At least I never found it.