Green Dot Bank complaint: Extremely Disappointed Exhausted and Disgusted.

I lost my card called GD for a replacement on 719… I was assured it was being mailed expedited service and I should receive the new card in 3-5 days. After waiting 12 days and haven’t received my card I tried calling back numerous times to no avail. The system would not allow me to speak with a live person wo having a debit card bc I would need to enter its card numbers into the automated system. So I entered my social security number after entering the system it asks for the last 4 digits of my debit card which I did not have bc I’d lost it. Friday July 31st I decided to purchase a debit card so I could speak with a live person. Which required a minimum of $20 added to the card in order to use it. The system then took $10 of the $20 I’d deposited onto the card. I called and spoke with a specialist who wasn’t able to assist I asked for a supervisor. The call was disconnected I’d call back repeating this process over several times being disconnected when waiting for a supervisor. Luckily Saturday August 1st, I got to speak with Dianna a supervisor and she went above and beyond to assist me. She even took her hour lunch and called me back just like she stated she would when we spoke earlier. Dianna was able to put a request for the card to be expedited to me at the correct address or so I thought. She assured me the card would come expedited to 186 The Level. Tuesday August 4th I thought I’d follow up and contact GD I spoke with Michael a supervisor who ed the card would get to me in 9 days. I was livid and perturbed (good thing I called instead of waiting) bc there’s over $1500.00 of my funds that were direct deposited to this card. GF took $20 for the card to be sent to me. whuch I never received bc it was sent to the wrong address. Then another $20 for the same thing (still waiting on card). Not to mention it took $10 after I loaded the card for the 1st time. It’s been since last month July I have called numerous times to request assistance from corporate from upper management and no one has responded to any of my emails nor have they returned any of my calls. I’ve submitted request and received ation numbers for these request. Like SF42503724 SF42504067 and today I received 42608059 for the same concerns. All of this was caused by Green Dot rep who mailed my card to the wrong address. And I the customerclient am being affected by having to waste my time calling and waiting on hold speaking with different specialists having to repeat the same scenarios over and over to not get any resolutions. I demanded my money sent to me and account closed. Micheal informed me it will take even longer for my money to get to me. I should not have to go thru this and not to mention during this pandemic no one should be going thru any of this. Having funds and not being able to access them thru no fault of theirs. Someone somewhere in this establishment should have the common decency to send me my card over night someway somehow even if they have to expense the shipping cost to ensure GD’s customer is not being affected by the negligence, carelessness and inactive lack of thought of such specialists. Michael supervisor assured me he’d put an email into corporate to get an escalation he gave me this Escalation number 42608059 which is pending call back. He also said the card should be here on Friday. I received a fedex package today August 5th, it was the permanent card to the prepaid card which I purchased on Friday July 31st. This card has a balance of $9.98 some specialist at GREENDOT thought this was the correct thing to do. Yet again GD has dropped the ball by sending me the incorrect card; this time it was the correct address. I’m still waiting for my debit card with my $1800.00 on it. I have not received a call from corporate I am still waiting to hear from someone as promised. Extremely Disappointed Exhausted and Disgusted. Sheer waste of my time! Minutes and hours of my life that I cannot get back.