My complaint:
I filed a dispute in May about someone using my card while I was incarcerated. I sent them proof of this at Green Dot Bank. They sent me a portion of my money and kept over 300 and closed my case. Then when I call about it I’m either hung up on or they will act as if I’m being transferred and the call drop.
It’s August I been dealing with this since May. The green dot representatives have been doing these crazy acts in hoping I will forget about it but I have recordings of these acts. They’re not trying to give me all of my funds and I have kid’s and bills plus this pandemic that’s going on only has made matter’s worse. I’m suffering from mental distress, emotional breakdowns, fear of losing our vehicle, my kid’s are suffering as well. These malicious actions are not acceptable and agent Theodore, Ann and David were all unprofessional today.
Suggested solution:
They need to give me all my funds from the dispute with interest for the mental and emotional distress I've suffered. They need to give my courtesy funds in the meantime until they fully refund me and they need to be more professional
