Green Dot Bank complaint: Dispute for 22.95

I called on July 8th about a transaction of 22.95 that was unauthorized. The person I talked to stated that the dispute was filed and that I would receive a credit in 3-5 business days. I asked if that could be refunded that day he said no. I asked for a supervisor he took my information said that a supervisor will call me in 24 hours. I waited never received a call. So I called July 20th spoke to a person about the problem asked for supervisor person transfer me to somewhere I was on hold for 10 minutes customer service never got back on the phone next they transferred me to the survey and that was it. So I called back spoke to someone else and he finally filed the dispute. When I asked for supervisor he lied and said they were all in a meeting so let him know that I was not getting off the phone until I spoke with supervisor. Finally after holding . I spoke with supervisor Esther Johnson explain what was going on. I have been banking with you for a long time and I want to know how hard is it to refund an unauthorized transaction bif they done it before