Green Dot Bank complaint: Deposit refund

I stayed at the Residence Inn(Madison Hgts) on Nov.21-22, 2020, there was a deposit of $250 that was held on my card, the hotel released the deposit on the 22nd. I’ve been waiting for a week to see the return. I called the Merchant to make sure everything was ok, and the Mgr. stated they released the funds. I contacted Green Dot to see when I would see the refund and their telling me another week. I have a family emergency that’s dealing with this PANDEMIC and I need my money to HELP them, and the fact you are holding my funds for NO REASON at all is not rite!!! I ask to speak to a MGR. yet I have to wait 24hrs again to speak to someone is unbelievable!!! My family safety and well being is very IMPORTANT, and the fact I can’t get MY MONEY that I worked for cant be LEGAL!!! I’m gonna contact the BBB along with a Lawyer. No one can explain to me the process for holding my funds addt’l time after the merchant has released my funds. No where on your website does it say that. Also the Mgr. at the Residence Inn stated he would speak to someone at Green Dot to verify when the funds were released to help expedite the situation!!!!