Name: Customer service abuse
Item: Green Dot Bank
Rating: 1
Author: Julie

Filed 7 Jan 2023 by Julie

I don’t have enough space. Fraud notified me of charges I did not approve. One was $58 other $9. Then they told me card will be replaced. They refunded rush charges but not the charges they cancelled my card. Guaranteed me I would have it by Jan 5. I called to let them kno I didn’t receive a new card. I requested the rep to get me to a mgr. He did I heard them talking. Since I can’t or wasn’t given 10 min before they cancelled my card.lto make withdrawl cuz now im out of insulin. I got the money in my account to get my meds. I couldnlt even pull up my account. Said my card is cancelled.

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Case details

Status: Open
Company: Green Dot Bank
Filed: 7 Jan 2023
Rating: 1/5
Desired resolution: I have been told new card mailed on 31 of Dec. I understand working hrs only. I all of a sudden can get in my account to create a bar code. I was told that mgr overrides my card. Now I can use my card, to go to wal mart and give them bar code. Get sum cash for meds. I went to wal mart. Bar code denied as well as the 6 I generated during the 6 hrs I spent customer service. I got lost in phone trees etc I was told by the reps you hired that it couldn't be released. Cant be done. Had to tell the facts all over with each person. In wal mart in front of alot of people. BEGGING for help. I needed my insulin for the day. Everyday 30mg insulin shot. Doesn't feel good. I was getting sick cuz I didn't have my meds. Was told by first mgr she would help me. Then I magically got into my account on my phone. Why did I go to wal mart with bar code? Cuz this mgr sent me. I spent 6 hrs at wal mart trying to withdrawl sum of my money for meds. Suddenly that mgr can't be found. How come I'm at wal mart trying to get back to mgr for hours. As you can clearly see I have direct deposit for my disability check.. I was starting to shake and get sick. On my feet for 6 hrs trying to not give up. Wayyy longer then drs restriction. I was humiliated, by begging for money. I had money to get my meds. No one would take 5 minutes to help me. I was upset, sick and couldn't believe what I was told in those 6 hrs. I was told new card in mail on Dec 31. This card they tell me is active. The only card I had was not. Was told account active, was told this couldn't be done, I was even hung up on twice! I have no choice but to end this call, and hung up on me! I was getting so sick by the trying, I couldn't do it physically any more. I was shaking, in incredible pain. What pissed me off the most was that not one of your customer service reps even cared. I am sick. I can actually die from no insulin. Not one would be honest with me or try to actually help me. I had to leave. Go to my dr, and beg for my insulin for that day. And have been begging for it every day since. As of this moment still have no new card. Fraud gave me back the shipping cost I paid. Did not refund the 2 charges that started this whole mess. I am truly trying to do what I can for that days meds. I am soo pissed about your customer service. Not only do you ask them to please repeat cuz I can't tell what they are saying. I don't understand how heartless you are. How could you put me in the position of having to beg. That is soo humiliating especially when I have enuf to do this. I have lots of paperwork at my drs saying i could actually die by not taking my insulin same time 30mg everyday. Next thing to do is call my lawyer. Dr is noting the days I go without for evidence. It's recorded if I do get very sick or it even causes my death. I'm holding green dot customer service as well as suing company. As of today. Nothing, no new card or those charges are refunded. This is fraud. It is a criminal act keeping my money from me. I promise to be a thorn in your side. Everything is being noted. What are the charges for someone dying because due to your reps my money is not being made available. If I die from this shit, you will take care of my family forever. I will be as vengeful as I can. And my lawyer n Dr will inform the family member that is my representative. Hes meaner then me. I'm not just threatening for the fun of it. I still can't access my money. I'm on bed rest currently so when I pass out I don't hit my head.
Problem: Card cancelled, no access to funds
About: replacement debit card
At stake: $58

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Filed
Company notified
Company replied
Resolved

7 Jan 2023 Complaint filed and published
7 Jan 2023 Message from Bizzy: we notified Green Dot Bank about this complaint.

See all 1,693 Green Dot Bank complaints

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