Green Dot Bank complaint: Closed account due to so called suspicious activity while depositing my stimulus check to my account

The Walmart debit Visa card is one that I have used since 2017 if not longer with me receiving a new one last year 2020. I pay my rent with my debit card and have my biweekly direct deposit deposited into my account which one is set to deposit on July 28, 2021. I received my stimulus check that I cashed yesterday at the local Walmart in the city I reside at the Walmart money center. The stimulus check was $1,400. I had to pay $8.00 for the check cashing fee. After I cashed the check, I took the remainder amount and had it deposited onto my Visa debit card. No big deal I deposit money into my account, take money off did the same with the last two stimulus checks no issue. I was unable to load the $1,392 onto the account all at once so I completed two transactions, one for the amount of $1,000 and the 2nd transaction in the amount of $392.00. No issue and went and bought me some groceries and withdrew $40.00 from the self-check out machine which totaled up to $119.84. I already had $17.39 remaining on my card prior to the $1,392 deposit on July 23, 2021 around 5:00 pm.

I went to Walmart this morning after having my vehicle towed to the automotive shop all can be ed through AAA and the auto mechanic. I attempt to purchase Mucinex at Walmart Pharmacy on Garland Grove in Hagerstown, MD and the transaction was delinked twice!! I called Walmart money card and was transferred to a Jackie in the fraud department who then told me to email a legible copy of the front and back of my photo I, plus take a photo of me holding my ID in my hand and email all documents to [email protected]. Rent will be due soon car repairs paid!!! I let Jackie know that I did not have to submit a photo of myself holding my card and that it’s clearly illegal to do that! I sent it to her anyways copy of my photo ID front and back and a photo of me holding my ID plus a copy of the cashed stimulus check! I spoke with a Dilip later today and told him to make a notation into my account that I submitted the documents at 2:23 pm July 24, 2021 EST and did not receive an email ation nothing indicating that they received my PPI information via email.

I then called back later this evening and spoke with an Iman who transferred me to escalation department and spoke with a Yen if that was really her name not sure. She informed me that she could not transferred me back to the fraud department because the escalation department is the last department to try and resolve this issue. Now at this point I am on the phone crying and plus recording the phone call because I’m knowing deep inside there are going to draw this thing out despite what evidence I send to them whatever and my stress levels are already high due to my vehicle needing repairs and knowing my rent is about to be due next week. Someone please assist me on this matter asap. I do plan on filing a complaint with the Federal Reserve and filling out the form this evening and will call on Monday to follow up. I already filed with BBB received a complaint number, Consumer Fraud Legal Services, and Business Consumer Alliance. I think this is sad and Green Dot issue not mine. Someone please assist me in order to get my case expedited asap please!