Filed 24 Jul 2021 by Sierra
. I opened a Stash account and did not start really using it until last year. I had no problems investing or even with my checking account until this year. After waiting months to get my income tax check I was finally approved and deposit was sent to Turbo tax on May 18th. I was excited but immediately started to worry after 5 days had passed and I did not see it in my Stash checking account. After calling back and forth between Stash and TPG Santa Barbara Bank ( who are all owned by Green Dot) My deposit finally showed up June 3rd. Then on June 8th my Stash checking account was locked and when I called I was told it was a suspicious activity on my account even though they knew I was expecting a large deposit. I said ok and when I checked again my balance said 0.00. I immediately called back and was told I would be receiving a check in 30 to 45 business days. I was not happy but understood I had to wait. Then I get an email June 21 from Stash saying my money was sent to Civista Bank. I had never heard of them or of a Letter of Intent so I immediately called and was told they did not have my funds. I called Stash and they tell me they sent the funds June 8th to Civista. After countless hours of calling and holding for supervisors at Stash. I was told by Stash there is nothing else they can do for me. I contacted FDIC and was told the Federal Reserve will be checking it out. So I am waiting patiently but something made me check my Stash app and they deposited my funds back under Write Off on July 21st. So I called them July 23rd and after no one knew what was going on they finally get me a rude supervisor who says I have been calling them everyday and my account is permanently locked so they are going to send it to the state and they can’t tell me how long. The thing is I am a single mother I have been calling constantly because my car transmission went out and I deliver for food services so I am currently out of work. I escaped an abusive relationship and got an apartment for me and my child. I am not asking Stash for a loan I am asking for my own money back and I do not know what else to do. Please inform other Hard working Americans to protect themselves and they family from having their money stolen by Green Dot Bank. The hardships this have caused has affected my mental and physical health. At this point I feel they are discriminating me and the world needs to know.
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