My complaint:
Hello,
I have been trying to close this account since April 16th, 2020. On that date my account had a ZERO balance. I have regularly contacted the customer support phone number on the back of the card, as well as the customer support numbers available on the internet – (866) 795-7597
There has been no response from your customer support since that date all, I have zero activity in my account, I do not use the card. There are now ELEVEN $7.95 Monthly Fees your company is continuing to charge me with no way to close my account. This is predatory. I’m requesting you close my account.
Suggested solution:
Close my account and remove the fees. This account has not been used since April 16th, 2020 in which I have consistently reached out to customer service to close my zero balance account. This is predatory.
This is the same thing happening to me. I closed the account last year with a zero balance via a representative on the phone only to discover yesterday in an emailed statement they have continued to charge monthly fees.