Complaint: Card replacement

on 12 January 2021 about Green Dot Bank in category Banks

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My complaint:

Over 25 hours on hold trying to get new card. Sent documents with new address. No response from greendot but they have my money. It’s been 9 days since documents sent

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Justified complaint?

Suggested solution:

Send card expedited to new address immediately or direct deposit my funds to my bank account

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