Green Dot Bank complaint: Can’t get any customer service help

Name: Can't get any customer service help
Item: Green Dot Bank
Rating: 1
Author: Emmit

Open 1 Oct 2020 190 views Banks

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Filed 1 Oct 2020 by Emmit

I bought a green dot moneypak and I can’t transfer the money from it to my debit card because their website won’t let me sign up for an account. I’ve tried everything to get them to help me. But they refuse to do anything about it.

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Case details

Status: Open
Company: Green Dot Bank
Filed: 1 Oct 2020
Rating: 1/5
Desired resolution: I need to talk to a real person about this issue. I've told them this like 6 times. And they have done nothing about but keep saying they are sorry. Sorry isn't going to help me one bit with this issue. They continue to ignore me when I ask for help about the situation and when I ask to talk to a real person. The moneypak has never been used so I know my money is still on it. I still have the receipt and the card.
Problem: Cannot transfer voucher funds, no human help
About: prepaid money voucher

Progress

Filed
Company notified
Company replied
Resolved

1 Oct 2020 Complaint filed and published
1 Oct 2020 Message from Bizzy: we notified Green Dot Bank about this complaint.

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Green Dot Bank complaint: Can’t get any customer service help

Discussion

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Unfair treatment

CLOSING OF CASE WITHOUT BEING NOTIFIED AND WILL NOT PUT MY FUND INTO CORRECT ACCOUNT

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Wronged by Green Dot Bank too?
Make it sting!

Green Dot Bank complaint: Can’t get any customer service help

Discussion

More Green Dot Bank complaints

Unfair treatment

CLOSING OF CASE WITHOUT BEING NOTIFIED AND WILL NOT PUT MY FUND INTO CORRECT ACCOUNT

Can’t verify

Wronged by Green Dot Bank too?Make it sting!

Wronged by Green Dot Bank too?
Make it sting!