Green Dot Bank complaint: Blocked Account
Filed 16 Oct 2020 by James
On 2 October I deposited $400 via a MoneyPak card. On 3 October I discovered that Green Dot had blocked my card for unusual activity. I followed their instructions and submitted a picture of my Florida ID card. It was rejected as illegible. Since then I have submitted over 50 pictures using all kinds of lighting and cameras. All have been rejected as illegible. I have even submitted photos of my ID to [email protected] with the same response.
According to the drones in customer service, there is no alternative method to verify my identity. Although it’s only $400, I’m 73 and an insulin independent diabetic. I need that money for meds.
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