Complaint: $500 stolen by greendot

on 18 November 2020 about Green Dot Bank in category Banks

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My complaint:

On oct. 05, I purchased a reloadable green dot card, adding $500.00 to the card. My receipt shows the transaction. . At home I tried to activate the card to no prevail. I contacted green dot and was told to email a copy of the receipt, the card, my i.d,. They emailed me the next day telling me they were refunding my $500.00. they said they they would send a check in 10 business days.the check never came. I contacted them several more times and I’ve been told several more lies. It’s been a month and a half and still no refund. I only want what is mine.. I’m on a fixed income and I have since been evicted and I’m now homeless.. I’ve spent a lot of my money chasing my money around with green dot and I’m fed up. If I can’t get my money today I won’t have a choice but to retain a lawyer. I’m also going public to let everyone know what green dot has done to my family.

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Justified complaint?

Suggested solution:

They should load my refund onto my debit card so we can be done with this.

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