Goodwill Industries complaints
Goodwill Industries complaint: Wrongfully accused of shoplifting
Filed 19 Feb 2023 by Amy
I have never, ever been so humiliated in my life. My daughter and I drove two hours to have a thrifting day in the Grand Rapids area. After a long drive, we stopped at the Rockford Goodwill and then made our way to the goodwill on 29th street. We both had to use the bathroom when I came out of the bathroom I saw a strange man escorting, my 23-year-old daughter out of the door and into the parking lot. I have course was alarmed and followed them. My daughter was crying hysterically in the parking lot. She said he accused me of shoplifting and told me to never come back to the store, I was shocked we had a literally walked into the store and went to the bathroom. She never went to the dressing room or tried on any clothes we had nothing in our cart. I was furious. My mama instinct kicked in my child would never steal. I confronted the manager and asked why he Kicked my child out of the store and why was she crying in the parking lot? He said please please accept my apology. Someone shopping in the store said they saw her trying on clothes under her sweatshirt. This was untrue. We had only been in the store, for only moments, I demand them to see the footage , he said he couldn’t show me that there were at least 20 to 30 people in line to check out. She was absolutely mortified both of my daughters shop at Goodwill several times a week I am disgusted with this behavior. I am seeking legal counsel I called the police department moments after leaving the parking lot , I will demand an apology to both my child and I please call me at 616-446-2007I do you have a call into my lawyer and the Kentwood police department.
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