Goodwill Industries complaint: Rudely yelled at for absolutely nothing

I am usually not one to write formal complaints, but in this instance, I felt I had to. When I visit Goodwill, I always bring a tote bag with me when I shop so I can be hands free if I want to purchase something. I found a dvd and I put it in my bag so when I get up to the register, I can unload it, buy it, and then just load it up again in my bag and they don’t waste a plastic bag. When I put the dvd in my bag, I hear an angry woman yelling at me and running over telling me to stop. I was not planning on stealing anything, so it didn’t really register to me what was happening at first. Once I realized, I reassured her this is always how I thrift shop. She told me that they get a lot of theft in their store and I totally understand that. What I didn’t hear from her though was the littlest bit of an apology as to how she approached me. She was so unbelievably rude and mean about it. And I also don’t want to be attacked like that just because other people do steal. I wasn’t going to. I could tell that she had no bit of remorse for how she “handled” the situation. I was also planning on donating a couple of items during this trip as well but I will be taking them elsewhere now. I’ve never been treated so poorly in a store for doing absolutely nothing. She has no customer service. She could have just asked me if I was planning on paying for it. If I spoke like that at the grocery store where I work at, I’d be fired almost immediately. I’m not implying that’s what I want to happen to her. I just want some sort of consequence for her for treating another human being like dirt. It was completely uncalled for and unprofessional. There was also another employee standing with her when I was approached but she didn’t say anything to me. But just the fact that another employee just sat there and let that happen means to me that the people working there are totally fine with yelling at potentially innocent people just on the off chance they’re doing something wrong. I’d make sure someone is actually doing something wrong before I scream at them for it. And that was her initial reaction when she saw me pick something out. It wasn’t an argument the got elevated. That was her starting point. She just started with yelling and berating me in front of the store. I didn’t get either of their names but I mentioned something to the cashier when I got up to the register.