Goodwill Industries complaint: Rude Obnoxious Cashier

On 7/15/23, I was in the line to pay for my items. There was one customer ahead of me, and after a few minutes, the cashier whose name is *** stated she was closed. She didn’t tell me immediately, but rather allowed me to wait in line for several minutes. I went to the next available line. A few minutes later, she allowed another customer to come to her line. She never left or closed her line as she previously indicated to me. I went back to her line she said, I’m still closed. I advised I was here, you told me you were closed yet, you let this person check out with you.

She responded, whatever…I’m still closed…you can stand here all day if you want…I’m still not waiting on you. She then started talking to the lady she let in line I discovered it was her friend. I told het she was not providing good customer service I advised her behavior is not courteous. She then started talking to her friend (the customer she waited on) about me. I heard her clearly as did others in the store who complained about her conduct.

While in another line, she came near that line looked me up down in an attempt to intimidate me (the customer). I said, really and she said, yeah…really whatever. I immediately shared my experience with the assistant manager. He acted in a professional manner apologized for her behavior. I asked for her name advised that I would be filing a formal, written complaint.