Goodwill Industries complaint: Exchange

I went to exchange clothes resulting in a total amount of $41.00. I had the receipt and the rest of the clothes had tags on them except for one that must have fallen out of the pocket of the pair of pants that the worker put in there.

When I went to exchange them today, I looked around the store and found items totaling $41.00 to make sure my exchange was even. I gave the receipt to the worker and noticed that the tag wasn’t on one of the pairs of pants but the plastic piece of the tag was still attached to it. I told them that I know these pants were one of the $14.99 pair on that receipt due to the fact that they were brand new from Kohl’s with the Kohls tag still attached as well. She called the manager up and the manager told me they cannot do the exchange. I asked what about looking at the receipt for proof and she said the descriptions mean NOTHING on the receipt.

I explained that I just bought these clothes last week Wednesday and I was not the one to knock the tag off, it was one of their workers who had claimed they put the tag in the pocket. The manager was rude and unwilling to listen to what I had said. Due to not having any fitting rooms at this location i could not try on any clothes before buying which is why I came back to exchange since you cannot return anything.

This location constantly has rude workers.