Goodwill Industries complaint: Does not comply with their policy

In-store Goodwill managers and cashier event of 07/02/2023 at the hour of about 9:00 am.
I have been a consumer of Goodwill at this particular branch of goodwill for about 4 years and have never had defficalties returning used item untill I encountered a particular store manager. I do spend hundreds of dollars there and frequent the store quite often. Their items are frequently missed tagged to be the incorrect size, reek of bad body odor, frequently damaged, and or simply inoperable.
For example their shoes and or beddings sizes are often missed tagged, and or stinky. Their bedding are not excluded. Items are often Dry rotted, items that are inoperable and or damaged goods are too often placed in a sealed box and or bag, then labeled as cannot be sold if opened so that the consumer cannot examin or test the goods before purchase and that incorporates electronics. The goods of electronics come equpped with a store policy of a 24 hour return for a full refund and this policy is reiterated to the consumer upon purchasing with the cashier. However, upon return for a refund of inoperable electronics within that 24 hour limit the consumers are often told that instead of a refund they were told they would receive they will only receive an in-store credit for the stores mistakes of testing these electronics. Now this so called in-store credit for particular items of electronics have never been disclosed as the time of purchase but, is disclosed as a policy that has always been in effect so says one particular managers. However, I beg to differ. It is only when I have encountered one particular manager and or employee of the store who seam to be so willing to cause adversity that this 24 hour full refund policy can changes to AN IN STORE CREDIT at managements discretion for items of this nature.
I was told that this is a policy that have always been in effect for many years however, this in-store policy credit is very much new to me that seam to come with this particular managers backing.
Additionally; theirs one particular cashier’s that is too willing to inforce this incorrect policy with the same lie as the manager I encountered as she frequently rudely interups my conversation with management repeating the same lie over and over again.