Goodwill Industries complaint: Disclosure of refund policy

Hello – thanks for looking at this. I took my son to Goodwill Sanford FL 4516 FL-46 to look for some biking shoes which are of a particular expensive variety that people donate at times. He did not find what he was looking for, but while I was there I saw an RCA VHS Camcorder for $34.99 which peaked my interest, it is rare to see something like this. I hesitated but decide to bring it up front and ask a few questions of the manager. I asked if I could test it and they said no that it was tested in the back. I asked if I could plug it in to see if it at least goes on and they said no. I then asked what if it doesn’t work, the female manager stated – You have 7 days – that is all she said to me – you have 7 days – she did not disclose anything else. I brought it home and it turned on – but it would keep eating brand new VHS tapes that I had when attempting to get it to play or record. So in summary it did not work as I hoped. When I went to return it, as I thought I had 7 days – I saw the same manager and she said sorry, we don’t give refunds – she said you can pick something else out. I asked can I at least get a merchandise credit or a gift card cause there is nothing here that I want – she said we don’t do that. Again, there is nothing in Goodwill of interest to me – especially at that time, but basically they were forcing me to buy something else within my 7 day window. This is not acceptable, I want my money back – this was a blatant attempt to mislead and not disclose that you can only exchange it. When I asked – What if it does not work – she did not disclose that I would not get a refund – policy or not, she did not disclose that information from me. This is a poor practice and I would like it handled appropriately – thank you.