Goodwill Industries complaint: Denied restroom access/disabled customer

on 16 September 2023 about Goodwill Industries in category Non-Profit

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Was told by manager that I could not use bathroom although I had urgent need to defficate as I have IBS and 63 years old /disabled I asked her three times that it was urgent she just laughed because I was about to go on myself then I did as I was paying for my items. I feel I was discriminated by the Goodwill Newport Manager Diane M Americans with disabilities Act should have been used. She was also sitting down at register when I witnessed a woman ask for an application and was told to get the folded up one on a table on the show floor that someone already used. That’s lazy!! She discriminated and embarrassed me and treated that lady with disrespect.

Suggested solution:

I should be compensated for her actions and she should be fired because I may file suit for discrimination against disabled when Goodwill is suppose to even hire disabled people.

Comments: 0
Notify of
Inline Feedbacks
View all comments