GO2bank complaint: My provisional credit wasn’t granted and now there’s a negative balance on my account . All because of a transaction that was supposed to be canceled and my money be released and refunded back to my account

I have been using this bank for sometime now, and I have alot of money going in and out of my account regularly and sometimes it can be confusing, because I have a recurring amount that is my direct deposit from social security. However I have recently started sending my brother money thru access corrections it’s a website for federal incarcerated inmates. Every time I try to send him money thru the site because my information on my ID didn’t match the info on my credit card they didn’t complete the transaction, it was canceled, but Go2bank deducted the funds from my account immediately and when I tried to explain to the customer service representative they said I needed to dispute the transaction but I kept telling them I’m not having a dispute I just need you to return my funds because the transaction was canceled I have all the transaction numbers for access corrections showing they canceled the transaction but Go2bank will not release the money they deducted from my account. Now my balance is -$313.95 which is wrong because all they were doing was giving me back my money from my canceled transactions.
I have all my emails that I have sent and my original complaint asking about my credit because they tried to say that my provisional credit was granted and that my account was refunded but that wasn’t the case when they granted my refund my social security benefits were the only money in my account and that’s what they said was payment for my provisional credit. And now there saying that there wasn’t any discrepancy and now I owe the bank $313.95 and they won’t fix it and they keep me on hold for hours or they hang up on me after keeping me on hold for hours.