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GO2bank complaint: Locked my card

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Filed 27 Oct 2022 by Casey

I am unable to chat with or talk to customer service. They have locked my card and will not it. When I email them, they will respond a few days later with customer service links and phone numbers, but no one ever responds when I try to chat with or call customer service.

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Discussion

1 comment

  1. JDLee3883

    They will not respond to you, and if you didn’t get a hold of them by chance, they will absolutely hang up on you. They will not unlock your card either. I called the power of the speed of a one transaction I didn’t recognize and they have locked my account and will not give me access and said if they ever do again, it will be over 90 days. I told him I needed my medicine where I was going to die and they just laughed at me and hung up. Now I have no money and no medicine in a week to live and they didn’t care. I have no way to get more money that is all the money I have and they won’t release it. I have no friends or family to even get the medicine money from and I explained all this to them and they still laughed and hung up on me so good luck

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