GO2bank complaint: Incompitent Customer Service

I have been with GO2bank for around a year now. There has been one issue after another, all of which took a tremendous amount of time and energy with little to no resolution.

The latest issue that I have had is with their secured credit card. For instance, I received a secured credit card in the mail from Go2bank, and it took me a while to activate it because I never asked for it to begin with.
I have a regular checking (debit) account with them and only use it to pay certain bills.
A couple of days ago, I decided to put a hundred dollars into my secured credit account for the first time.
When you are looking at your account online it shows you what you can spend (which is the amount you deposit into it) and then right above says balance.
The first time I used the secured card to make a payment on one of my monthly bills for $25.00, it moved $25.00 out of the what I can spend section to the balance section.
This makes absolutely no sense whatsoever!
A balance is what you owe, and I never received any CREDIT from Go2bank. The money that was spent was money that I deposited into the account.
I tried for 3 consecutive days to get someone from Go2bank to explain to me how this secured card works, and NO ONE could help me. I was told by their online chat that I needed to call the 800 number to have those kinds of questions answered. I called the number only to be told that I have to pay back the balance on that account. Why would I have to pay back money to myself?
I had to explain to the woman on the phone (who was struggling with her English) what the meaning of CREDIT was, and explained that I know what secured credit is, and she became more confused than I was about the whole thing. I could not get her to understand that I have never gotten CREDIT from Go2bank so the balance showing on my account is incorrect because that was my money, to begin with!
I hope this is making sense because this whole thing is so crazy, that the facts of this situation even sound nuts.

I will not even get into the situation that took place this last week, because it took around 12 hours to resolve, and it wasn’t until I lost all of my patience with them finally that they figured it out and were able to fix the $300 mistake that they had made!