GO2bank complaint: Deposit on card, now can’t get funds

Name: Deposit on card, now can't get funds
Item: GO2bank
Rating: 1
Author: Lathasea

Open 27 Jul 2023 57 views Banks

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Filed 27 Jul 2023 by Lathasea

My go2bank card deactivated once I put an exclusive amount of money on it for my medical. Than it deactivated and been drawing funds from it and I can’t get to my funds, nor pull it off. Now the card says it not activated and every time I try, it says about sending codes. But the codes never come. Please I am disabled and I need help

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Case details

Status: Open
Company: GO2bank
Filed: 27 Jul 2023
Rating: 1/5
Desired resolution: To allow me to get my funds off this card. I been trying for a month. Y'all need live customer service and better call system.
Problem: Card deactivated, funds cannot be accessed
About: prepaid debit card
Dealing with it for: 30 days

Progress

Filed
Company notified
Company replied
Resolved

27 Jul 2023 Complaint filed and published
27 Jul 2023 Message from Bizzy: we notified GO2bank about this complaint.

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