GO2bank complaint: Customer service rep locked my account

This happened on the phone on January 31st 2023. I was updating my address as requested by the customer service rep so I can have another card issued out to me to my new address. After I updated it through my phone, I then told the rep if I should hit the button at the bottom that says send my card. She didn’t call me not to because she had to ask me three security questions. Now the first question had nothing to pertain to me or my history or my records or anything whatsoever not one but. She asked me something about 26 Southwest where was it located and she gave me the options of cities to select from. I done informed her I don’t know what that address is I’m not a globe. I got the other two questions correctly but the first one I found so therefore she locked my account Tony I have to submit a driver’s license with my name on it to show proof that was my account. I’ve been asked her to speak to supervisor and shooting for me there was no supervisors in that area or that department she works in none at all. Every time I called that department I asked for supervisor and they said there’s no supervisors there they don’t have supervisors. All I called for was for a barcode to be sent to me so I can pick up my money at Walmart. Since I don’t have my debit card that is what I’m supposed to do is have them send me a barcode but they go through a process that is really really wrong. And when I talk they’re just talking and talking over my voice and I’m not listening to what I’m telling them. I am very frustrated right now I am ready to pull out my hair. I need money to buy food I just moved into any place because I was homeless for a few months and these people are withholding my money and do not want to give you I’m ready to go to the hospital because my blood pressure is so high I’m frustrated very very very very angry. It’s been 3 days that they’ve been holding my check I don’t want to do any business with them anymore and I’m going to go through the weekend with no food this is not right I am so angry oh my God I want to explode. Somebody anybody tell me how can get my money right away is from the SSDI social Security disability. This is so very wrong of them doing this to me they said it would take two business days it’s been two and a half. I need help please how can I get this resolved like right away I need my money I need some money to buy some food and pay some bills for my past other location where I used to live. Like I said I was homeless for 9 months.