GO2bank complaint: Close my account will not return my refund

Complaint from Cloudermilk29 reported on 22 March 2022 about GO2bank

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My complaint:

I close my account on March 11,2022 was told I will receive a refund check in 14 days I been calling every other day to make sure my check coming after 14 days I called and was told I have to sent in driver’s license utilities bills social security card to a email address for green dot please help I’m single parent of 4 this is my refund from the irs

Suggested solution:

Sent me a check ASAP and train better customer service they hardly can speak English and they hang up on me over 6 times

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