GO2bank complaint: Account locked

I had my income tax refund direct deposited into GO2bank three days later my account was locked after I had transferred some money out to my checking account. I have called customer service and they are foreign and do not understand English and they tell you the same script every time. I found a complaint with FDI of Utah, and have not heard anything back from GO2bank at all. They have a very large sum of money in my previous account and will not release it to me. They tell me a different story every time I call to find out how to get my funds. One time they said it was under investigation the next time they told me I needed to call the IRS and have them withdraw the money back and re-issue it to me/the IRS says they don’t do that once the money is issued it belongs to the person. Now I called back again and they tell me that the IRS is investigating. What does the IRS have to do with my checking account at GO2bank and my deposits that go into the bank the IRS says that that’s not their business. I have requested several times in the last two months do you have my funds released and they continue to make an excuse as to why I cannot have it . I do not know what to do with this point but I advise no one ever put their money at GO2bank they are thieves I truly believe that they are trying to steal my income tax money back to them and Greendot they aren’t worth the time to pick up the phone and call