Giant Food Stores complaint: Customer Service in Seafoods Department

We moved into the area in 1996 and have used a local Giant store since then. For a number of years now an employee in the Seafood Dept. has displayed a lack of customer service skills to an alarming degree. He has never smiled. never asked if he can help you when you approach the counter. He is so hard to deal with that I actually skip my seafood items if he is on duty. I have never complained to him or made any comments but every time I walk away I wonder how he keeps his job. Surely, I’m not the only customer to notice his attitude.

Today, I asked him which cocktail shrimp were on sale for $7.99 lb. Nothing was displayed in the counter. He acted that he was not aware of a sale and sold me a quantity at $11.99 lb. I said it must have been my mistake and bought them. I came back later and showed him the weekly circular with the $7.99lb add. He then informed me that the shrimp was 26-30 size shrimp and the sale was on a smaller size that was in a different area. Why did he not tell me that to begin with?

This experience is a typical interaction with him. No apology. Just a display of smugness. This is not about the money. That is really not an issue with me. I’m amazed at his lack of customer service skills. He shouldn’t be dealing with customers directly.

I have bit my tongue about his conduct for years now, but today was the last straw for me. I truly think his attitude must affect sales in that department.