GFL Environmental complaint: Extreme Increase, problems canceling service

When I received my first statement from GFL Environmental it has an approximate $30.00 increase with a note in statement sections of a possible next statement increase!

I found much cheaper service!!! When I called to cancel the person I spoke with was VERY, VERY rude. I mentioned that they had lost me as a customer due to the cost. Which should have been the GFL respentatives first question…..What can we do to keep you? Instead, she said if you had called us before going with Trash Queen we could have met their price I never mentioned Trash Queen and why they felt it necessary to bring them into it I don’t know??? Then she proceeds to talk about how everything has gone up due to gas prices, this I understand but this much added to my bill. Are they going to reduce my bill when gas prices go back down? Then the rep proceeds to tell me they are waving certain fees for those that call in about them.

So I’m being told I should have called for a match to another company and if I had bitched about the other fees they might have waved them.
How in the world am I to know this and I have very very little time to make these calls during the day. I work in education and have very, very little time to use the phone during the day.

This was a very upsetting experience!!!! This rep needs some serious customer service training.